TeleHealth

Telehealth services are available for patients needing care for certain qualifying conditions. Call your provider’s office to schedule an appointment. Please note that most insurances are waiving the copays for TeleHealth visits.

Telehealth visits will only be available during this period of COVID-19 public health management and may not become a standard service offering of AAAM.

We recommend using the Healow app to participate in a TeleHealth discussion with your provider. To activate your patient portal account, please call the office at 207-774-9839 option 8. You will need to provide a valid e-mail address.

  • The practice code to connect to our office in the app is EBCEAD.

  • If using a computer, you must have a webcam and microphone. It is also recommended to use Google Chrome.

  • Please read our Terms of Use

Call your provider’s office to schedule a telehealth appointment. Once scheduled, activate a telehealth appointment through a Healow app:

  1. Select “Appointments”

  2. Tap on the eye (under your appointment time)

 

Using the Healow app on your mobile device

If you are scheduled for a Televisit, please see the instructions below.

Before your visit starts:

  • If you have a cuff, please check your blood pressure. Also, record your temperature if this is an ill visit.

Below is a video tutorial along with a step by step guide for your televisit:

Starting your visit:

1. Log into the Healow App and click appointments at the top of the menu wheel

1. Log into the Healow App and click appointments at the top of the menu wheel

2. Click on the appointment that indicates televesit

2. Click on the appointment that indicates televesit

3. Click on start televisit at the bottom of the screen

3. Click on start televisit at the bottom of the screen


Complete Vitals:

1. enter your vital signs if you have them and click submit

1. enter your vital signs if you have them and click submit

2. click on start televisit to proceed

2. click on start televisit to proceed

3. Once started, you will be brought to a waiting screen until your provider connects

3. Once started, you will be brought to a waiting screen until your provider connects

Your Televisit:

  • Remember to hold the camera in front of your face unless your provider asks you to show some other part of your body.

  • Remember to be in a private area where you can keep your medical information private.

Troubleshooting:

  1. Q: My app does not find a camera or microphone:
    A: You will have to allow the Healow app access to your camera and microphone in the settings of your phone.